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Terms and Conditions

Introduction

By using the Need A Print website you automatically agree to these Terms and Conditions. If you disagree with any of the following terms and conditions you must terminate use of this website.

This website uses cookies, by using the website you accept consent to our privacy policy which states our cookie use policy.

Use of website

Need A Print owns all property, content, images of the website. All rights are reserved property of Need A Print. You must not

Restricted Access

Certain sections of our website are for restricted access including account sections. We reserve the right to restrict access to these sections at our discretion. When you have registered with Need A Print you will be given a user ID and password. You must ensure these details are kept confidential and not shared. It will be your full responsibility if any loss or damage is caused to Need A Print due to not storing your password in a secure manor.

Uploaded Files

Need A Print carry no liability for files that are uploaded to our server for printing. Files will be held on file during and after an order is completed for our records. We hold files securely online and offline.

Law and jurisiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of the United Kingdom. However we have the rights to bring court proceedings against you in your country of residence if the terms and conditions are breached.

Refunds and Cancellations

All orders once placed are final. No alterations can be made once a file is approved by pre press for printing. If you wish to cancel an order before it is printed or plated a cancellation fee of €15 will be applied. This fee is to cover time spent processing your files in our pre press department.

Returns

Where a product is faulty we will offer a reprint or a refund if we are unable to address the issue via a reprint. A reprint of your item will take priority over refunds. Where an item is unwated please refer to to Refunds and Cancellations. Any faults or issues must be reported within 3 days of delivery.

File supply

Need A Print perform basic checks on each print file. We check resolution, size, bleed and safe margin. Any other parts of the file we do not check and it is up to the customer to ensure their artwork is supplied as per our guidelines. We do not check content of a file. Where a file is flattened we cannot check the resolution of each photograph and/or object, we check the overall resolution in this case. Files supplied in RGB will be automatically converted to CMYK Fogra 39. We cannot be held responsible for colour shifts during the conversion, we advise all customers to design in a CMYK workspace. PDF's are the preferred file method, where a file is supplied that is not PDF or in a format that supports CMYK we cannot be held responsible for colour changes.

Value Added Tax
All prices are shown excluding VAT. Certain products on the website are zero rated VAT and we process these orders as VAT zero rated. However, HMRC have rules and regulations regarding the content on these products that make them zero rated. If your artwork results in the zero rated VAT not being applicable any charges will be due on the items and must be paid before we ship any items.

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